News

• Extreme weather, which disrupted train journeys last autumn, meant the railways missed out on an estimated £21 million revenue in the three months to December – according to the Great British Railways Transition Team (GBRTT).
• Despite this, total rail passenger revenue was still up slightly (+1%) compared to the three months prior. That’s because, although rolling overtime bans had an impact, fewer strikes helped to offset the loss of revenue from the storms.
• Business trips were down 6% on the previous quarter, in an unusual twist for the season, suggesting business travellers were most put off by weather disruption.

Building a simpler better railway for everyone in Britain

The importance of listening to customer feedback to improve how they feel about big companies

The Great British Rail Sale brought together Department for Transport, Rail Delivery Group and 16 train operators to deliver a consistent, national offering of up to 50% off over a million Advance and Off-Peak train tickets.

Rail industry finances and funding have become increasingly complex over time, so having a detailed view of whole-industry costs and revenue in one place to help inform effective and joined up decisions is more important than ever

• Customer research shows ticketing complexity is one of the things that puts passengers off choosing rail
• Find out what GBRTT is doing to improve the experience of passengers and freight customers now

• 'Tap in, tap out' coming to stations across Greater Manchester and the West Midlands next year.
• Part of plans to introduce 'pay as you go' into metropolitan areas outside London.
• Integration with bus and tram for a more seamless travel experience.
• An important step towards making fares and ticketing simpler and more convenient for customers.

• The Great British Rail Sale runs from 23 January to 29 January.
• 50% off train journeys across England and Wales between 30 January and 15 March.

GBRTT's Director of Passenger & Freight Services chats with Michelle Craven-Faulkner from Shoosmiths. 

• Following today’s Government announcement of a rail freight growth target of at least 75% growth by 2050, Great British Railways Transition Team (GBRTT) has published the summary of feedback received in response to a national Call for Evidence.
• The Call for Evidence feedback was used by GBRTT to develop a number of options for Ministers for a rail freight growth target.
• The Call for Evidence revealed there is strong support for a long-term growth target, which will help underpin the decarbonisation of national logistics chains. Respondents felt a target would rally the sector, bringing private and public organisations together, to unlock latent demand.

• Analysis of the latest rail statistics by Great British Railways Transition Team (GBRTT) showed revenue from rail travel grew by 10%, when comparing the second quarter this year to the same last year
• Responding to increased demand, some train companies have proactively added more trains to their schedules this December
• The quarter-on-quarter comparison indicates a maturing of rail’s revenue recovery. More strike days meant revenue for July to September only increased by 1% compared to the three months prior
• Rail still faces a sizable gap in its finances and GBRTT is calling for the industry to work together to go for growth

Culture is what people do when no one is looking. Most of us want to do the right thing, but misaligned interests and habitual mistrust can get in the way of that.